Frequently Asked Questions
What areas do you serve?
We deliver saunas and cold plunges throughout the Durham and Kawartha regions. If you’re unsure whether we serve your location, feel free to reach out.
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How far in advance should I book?
We recommend booking as early as possible, especially during weekends and colder months. Last-minute bookings may be available depending on availability.
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Do you offer short-term and long-term rentals?
Yes! We offer flexible rental options, from short-term rentals to multi-day rentals of up to 7 days. Custom rental lengths are also available upon request.
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What is included in the rental price?
Your rental includes delivery, setup, pickup, and all essential equipment needed to enjoy your sauna or cold plunge - no hidden fees.
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Do you deliver and set up the sauna?
We handle delivery, full setup, and teardown, so your experience is completely hassle-free.
How much space is needed for setup?
Most setups require a flat, level surface such as a driveway, backyard, deck, or cottage property. We’ll confirm space requirements during booking.
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Can the sauna be used year-round?
Our saunas are designed for all-season use, making them perfect for summer relaxation and winter wellness.
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How long does it take for the sauna to heat up?
On average, the sauna takes 30–45 minutes to reach optimal temperature.
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What temperature does the sauna reach?
Our saunas typically heat up to 160–190°F (70–90°C), depending on conditions and preference.
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How many people can use the sauna at once?
Capacity varies by unit, but most saunas comfortably accommodate 4–6 people.
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Is the sauna safe for first-time users?
Yes. We provide clear instructions and safety guidelines, making it safe and enjoyable for beginners.
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Can I use the sauna and cold plunge together?
Pairing the sauna with our Coldture Cold Plunge is a popular option and enhances recovery and relaxation.
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How long does setup take?
Setup usually takes 30–45 minutes, depending on the location and equipment.
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Do you offer customizable pricing or packages?
Yes. We offer flexible pricing structures for both short-term and long-term rentals, and packages can be customized to fit your needs and budget.
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Is a deposit required?
A deposit may be required to secure your booking. Full details will be provided at the time of booking.
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What is your cancellation policy?
Our cancellation policy will be outlined during booking. We aim to be flexible whenever possible.
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Are the saunas cleaned between rentals?
Yes. All saunas and cold plunges are thoroughly cleaned and sanitized between every rental.
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Are saunas suitable for backyards, cottages, and Airbnbs?
Our rentals are perfect for backyards, cottages, Airbnbs, retreats, and special events.